Privacy Policy

We understand the importance of your privacy and of the privacy of the families who are a part of the Parents’ Club of Palo Alto and Menlo Park (“PAMP”) communities.  We are providing this Privacy Policy to inform you of our policies and procedures regarding the collection, use, and disclosure of the personally identifiable information received from PAMP members and other visitors to (the “Site”). For information on the privacy policies of our other third party service providers, please refer to their individual websites.

Information We Collect

In the course of using the Site, we may ask that you provide us with some personally identifiable information – information about you that can be used to contact or identify you, and information on your use / or potential use of the Site (“Personal Information”).  It is possible for you to access parts of the Site without providing any of your Personal Information.  However, in order to take full advantage of the Site and all the resources PAMP has to offer, you are required to be a member of PAMP (“PAMP Member”).

If you wish to become a PAMP Member, you will be required to submit your name and email address, along with additional Personal Information, such as your name, gender, age range, username, password, postal address, email address, home phone number, and the number, age and names of your children.  You may be asked to provide at your option additional Personal Information, such as work and mobile phone numbers, the name of your spouse, your highest level of education attained, your neighborhood and elementary school district, your occupation, your annual household income and the languages spoken at home.  You may also be required to provide Personal Information, including a credit card number, to pay for your membership. We may provide such information to a third party payment processor.

Should you wish to request a business discount, join our Request-in-a-Pinch Support network, create a new group or playgroup, request an email alias or make use of certain other PAMP services that are or may become available from time to time, we may ask for additional Personal Information.

Information Use and Disclosure

We use your Personal Information to offer you certain services through this Site including, the provision of information about upcoming events, parenting advice, items for sale, domestic help, volunteer opportunities and discounts at local retailers and service providers.  We also use this information to maintain our membership roster and to ensure that PAMP Members can benefit from use of the Site. We may also use your address to send you periodic information about PAMP.

PAMP Group Communication

PAMP provides tools through the Site to support communication among PAMP Members.  The Site information, including forum posts and messages may be searchable by PAMP Members.  Therefore, any Personal Information contained in those messages is available to other PAMP Members.  Additional information from your message, such as the email headers containing your name and email address, may be available to PAMP volunteers who moderate posts to the PAMP Group. Excerpts of messages posted to may appear in PAMP newsletters and/or on the Site.  In such instances, PAMP will make every effort to remove the name and email address of the poster before displaying the excerpt. PAMP is not responsible for any revelation of the poster’s identity that may be revealed or otherwise ascertained from the context of the excerpts of messages.

In addition, other PAMP Members may have access to any Personal Information you include in your profile, including your name, postal address, email address, hobbies and names of family members. The Site allows you to control what Personal Information you share with other PAMP members  through your profile.

PAMP may also send communications to your email address and/or postal address on file.  PAMP may use third party service providers to process its mailings, and as such, may provide your Personal Information to the third party service providers to effect such mailings.  If you decide that you no longer wish to receive mailings from the PAMP Group, please refer to the Site settings.

As part of your PAMP membership, PAMP may provide you with certain communications such as service announcements and administrative messages.  These communications are a part of your PAMP membership, which you may not be able to opt-out from receiving so long as you remain a member of PAMP.

Use of the PAMP Group Anonymous Service

PAMP provides its members with a service whereby some messages of a sensitive nature may be posted to the PAMP Site anonymously (the “Anonymous Service”).  To utilize this service, a PAMP Member (the “Original Sender”) may send an email to  The email is then directed to a small number of PAMP volunteers (the “Anonymous Moderators”), who read the message and decide whether it is appropriate for the PAMP Site and whether the subject matter is appropriate for the Anonymous Service.  (For more information on what subjects are appropriate, please refer to the Anonymous Posting Rules Section of our Guidelines for Forum Posts.

If the Anonymous Moderators decide a message is appropriate to post anonymously to the PAMP Site, they will make every effort to strip the message of the Original Sender’s Personal Information and then post the stripped version of the message to the PAMP Site, with an indication that the post is being posted on behalf of an anonymous PAMP Member.  PAMP and the Anonymous Moderators are not responsible for an inadvertent failure to strip the message of the Original Sender’s identity or Personal Information, or for any revelation of the Original Sender’s identity that may be revealed or otherwise ascertained from the context of statements in the message, even after any specific Personal Information has been stripped.

The Anonymous Moderators may save the Personal Information from emails received at the email address.  Where the Original Sender has solicited information or assistance and has indicated either explicitly or implicitly that such Original Sender expects the Anonymous Moderators to forward any replies from PAMP Members, the Anonymous Moderators will use reasonable efforts to do so using the Original Sender’s email address.  Unless a person replying to an anonymous post specifically requests that their email address be withheld, their email address may be included when the Anonymous Moderator submits replies to the Original Sender.

By using the Anonymous Service, you agree that in the rare case where the Anonymous Moderators reasonably believe that there is a serious or imminent threat to the health or safety of the Original Sender, or of another person, the Anonymous Members may disclose the Original Sender’s Personal Information to a limited number of people or organizations to help prevent the threat.  The Anonymous Moderators assume no obligation to make any such disclosure, and you agree by using the Anonymous Service that the Anonymous Moderator will in no way be subject to any liability if they do or do not make such disclosure.

Accessing and Changing Your Information

If you have registered with PAMP as a member you may access and modify your Personal Information by editing it on your Profile settings.  You may also request the removal or modification of any Personal Information stored on the Site. Provided we are not required to retain such data by law or for legitimate purposes, we will attempt to remove the information, but the decision to do so remains in our sole discretion. We may decline to process requests for any reason, including when we believe a request is unreasonably repetitive, requires disproportionate technical effort, jeopardizes the privacy of others or is extremely impractical.

Third Party Service Providers

The Site is hosted by a third party service provider.  Any Personal Information that is shared with that provider is done automatically as a necessary consequence of the hosting services.  By using the Site you consent to sharing your Personal Information with our webhost.

From time to time, we may also work with or use the services of other third party providers besides our webhost that we select in our sole discretion to provide a service to us that we feel will benefit us or our members. We will make every effort to ensure that Personal Information shared with or collected by such providers is only used to provide those services, but we cannot guarantee that such providers will not fail to protect your Personal Information. By using the Site you consent to sharing your Personal Information with our third party service providers. While the systems of our webhost are designed to limit distribution of Personal Information only within PAMP, the webhost’s systems may perform high-level aggregation of personal profile information that is not individually identifiable (e.g., demographic data).  We do not control or have access to the information collected by the webhost using their own tracking technologies. Their information gathering practices, including their policies regarding the use of cookies, Web beacons, and other tracking technologies, are governed by their own privacy policies, not this one. We encourage you to familiarize yourself with their privacy policies.

Site Usage Data

Whether or not you are a PAMP Member, when you visit the Site, we may automatically collect data about your visit, including your IP address, and non-personal data such as your browser type, the pages you visit, and the search terms you use.  This information provides us with data about user activity and helps us improve the usability and reliability of the Site. This information may be automatically correlated with your username if you are logged in to the Site. However, we only use this non-personal data in connection with your personal information if necessary to provide services to you.


The Site may rely on “cookie” technology (including flash cookies) to collect additional usage data and to support any login mechanisms on the Site.  A cookie is a small data file that we transfer to your computer’s hard drive. We do not use cookies to collect Personal Information. However, we may do so in the future.  Most Internet browsers automatically accept cookies. You can configure your browser to stop accepting cookies or to prompt you before accepting cookies from the websites you visit.

Compliance with Laws and Law Enforcement

We may choose to disclose some or all of your information, including your Personal Information, any correspondence sent to and from, and non-personal data, to the government, law enforcement officials, or private parties if we, in our sole discretion, believe it necessary or appropriate to comply with the law, to respond to legal complaints, to comply with legal process (including subpoenas), to protect the rights of PAMP or a third party, to enforce our terms and conditions, to ensure the safety of the public or any person, or to prevent or stop any illegal, unethical, or legally questionable activity.


We believe the safety and security of your Personal Information is important.  We employ procedural and technological measures in an attempt to protect your information from unauthorized access and use.  Although we do attempt to keep your Personal Information secure, no security measures are perfect; there is always a possibility that a security breach could occur, resulting in the release of Personal Information. Third parties may unlawfully intercept or access transmissions or private communications, or may abuse or misuse your Personal Information available on the Site.

Certain of our third party providers may also have access to your Personal Information and may have their own procedural and technological measures in place to protect your Personal Information.  These providers may also backup your Personal Information. While PAMP makes every effort to select responsible third party providers, we are not responsible for, and have no control over, the security measures of our third party providers, or where or how long they may store your Personal Information.  We encourage you to learn about the privacy policies of our third party providers.

Links to Other Sites

The Site may contain links to other websites.  You should pay particular attention to which website you are visiting when submitting any Personal Information.  This Privacy Policy addresses the use and disclosure of only that information that we collect from you through the Site.  We are not responsible for, and have no control over, the sharing practices or policies of the third parties that operate those sites.  We encourage you to learn about the privacy practices of third parties with which you interact.

Our Policy Toward Children

The Site is not intended for or directed toward, and we do not knowingly collect Personal Information from, children under 13 years of age.  If we become aware that a child under 13 has provided us with Personal Information, we will attempt to remove such information from our files. If you become aware that your child has provided us with Personal Information without your consent, please contact us at

We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.

Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at

This Privacy Policy is effective as of April 15, 2016.  This policy may be updated from time to time for any reason.  We will notify you of any material changes to our Privacy Policy by posting the new policy on the Site.  You should consult the Site regularly to check for any changes to this policy. Your continued use of the Site means you have accepted the Privacy Policy.